Terms and Conditions
Version: June 2025
1. Scope
1.1 These Terms and Conditions (T&Cs) apply to all bookings and services between
– Vila Stošić (hereinafter “Provider”)
– and the guest (hereinafter “Tenant”)
made via the website www.vila-stosic.com/en.
1.2 Any deviating terms and conditions of the Tenant shall not apply unless the Provider has expressly agreed to them in writing.
2. Conclusion of Contract
2.1 The presentation of the accommodations on the website does not constitute a binding offer but an invitation to make a booking.
2.2 By completing the online booking form, the Tenant submits a binding reservation request.
2.3 Upon receipt of the reservation request, the room is held exclusively for 7 days (reservation period).
2.4 Within this reservation period, the Tenant must pay the full booking amount.
2.5 Only upon receipt of the full payment does the lodging contract become legally binding. Otherwise, the reservation automatically expires and no binding booking is confirmed.
3. Services & Prices
3.1 The scope of services is defined by the description on the website at the time of booking, in particular number of beds, minimum stay, and included services (e.g., final cleaning).
3.2 All prices are quoted in EUR and include statutory VAT.
3.3 Any subsequent changes to the scope of services requested by the Tenant require the Provider’s written confirmation.
4. Payment Terms
4.1 The full booking amount is due within the 7-day reservation period.
4.2 If the Tenant defaults on payment of the full booking amount, the reservation shall lapse without further notice and no contract shall come into effect.
5. Cancellation & Withdrawal
5.1 Low Season
– Up to 30 days before arrival: free cancellation; full refund of any payments made.
– From 29 days before arrival until the day prior to the start of the reservation period: a cancellation fee of 90 % of the booking amount applies.5.2 High Season
Bookings in high season are non-refundable. In case of cancellation, 100 % of the booking amount is due.
5.3 Notices of withdrawal must be submitted in writing (e-mail).
5.4 In the event of force majeure (e.g., natural disasters) or other unforeseeable circumstances, the Provider may withdraw from the contract free of charge. Any payments already made will be fully refunded.
6. Tenant’s Obligations
6.1 The Tenant undertakes to treat the accommodation and its inventory with care.
6.2 Pets are only permitted with the Provider’s prior written consent.
6.3 Smoking in the accommodation is strictly prohibited.
6.4 The Tenant is liable for any damage caused intentionally or negligently by themselves, their fellow travelers, or their visitors.
7. Limitation of Liability
7.1 The Provider is fully liable for intent and gross negligence.
7.2 For slight negligence, the Provider is only liable for breach of essential contractual obligations (cardinal obligations), limited to the damage typically foreseeable.
7.3 Liability for loss of profit or indirect damages is excluded.
8. Data Protection
8.1 Personal data are processed in accordance with the privacy policy at www.vila-stosic.com/en/data-policy.
8.2 Data will only be disclosed to third parties insofar as necessary for contract processing (e.g., payment service providers, authorities).
9. Severability Clause
Should any provision of these T&Cs be invalid or become invalid, the validity of the remaining provisions shall remain unaffected. The parties undertake to agree on a valid provision that comes as close as possible to the economic intent of the invalid provision.
10. Jurisdiction & Applicable Law
10.1 Croatian law shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
10.2 The exclusive place of jurisdiction for all disputes arising from this contract is the Provider’s registered office in Croatia, provided the Tenant is a merchant, a legal entity under public law, or a public-law special fund.